Last updated: 4 May 2026
These Terms of Service ("Terms") govern your access to and use of the Calibrate platform at calibrateapp.net, operated by Leading srl STP, Via Lazzaretto 1, 20060 Gessate (MI), Italy ("we", "us", "our").
By creating an account or using Calibrate, you agree to these Terms. If you do not agree, do not use the service.
Calibrate is an AI-assisted evaluation tool designed to support professional coaches, mentor coaches, supervisors, and coaching organisations in assessing coaching sessions against the International Coaching Federation (ICF) competency framework.
Important disclaimer. Calibrate is a formative and developmental tool. Output generated by Calibrate does not constitute an official ICF credential assessment, does not replace formal ICF Performance Evaluation, and carries no weight in any official ICF credentialling process. Results are provided for self-development and supervisory purposes only.
You must be at least 18 years old to use Calibrate. By registering, you represent that you are a coaching professional or work in a coaching-related capacity, and that all information you provide is accurate.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at carlo@carloperfetto.com if you suspect unauthorised access.
One person may not maintain more than one free account. Sharing accounts between multiple individuals is not permitted.
You agree to use Calibrate only for lawful purposes and in accordance with these Terms. You must not:
This section constitutes the Data Processing Agreement ("DPA") between you ("Controller") and Leading srl STP ("Processor"), as required by Article 28 GDPR. By accepting these Terms you enter into this DPA. It supplements, and does not replace, our Privacy Policy.
When you upload a coaching session transcript or audio file, you act as the data controller of any personal data contained therein. Leading srl STP acts as your processor — processing that data solely to deliver the evaluation service, under your instructions, and never for any other purpose.
The Processor stores and transmits to AI sub-processors the transcripts and audio files you upload, and returns structured evaluation reports. The primary database is hosted in Cloudflare's EU-East region.
Text transcripts. These Terms require transcripts to be fully anonymised before upload (see section 4). When properly anonymised, transcripts do not constitute personal data under GDPR. However, if personal data is inadvertently included, the Processor treats it as personal data and the protections of this DPA apply in full.
Audio files. Voice recordings constitute personal data (and may constitute biometric data) regardless of whether names are spoken. Uploading audio always triggers this DPA. You must have a valid lawful basis under GDPR and must have informed your client that their audio will be processed by AI systems, including the sub-processors listed in section 5.6.
Processing is carried out exclusively to generate evaluation reports for the session you submit. Data is not used to train AI models, is not aggregated for any purpose other than anonymised platform analytics, and is not disclosed to third parties except the sub-processors listed in section 5.6.
Personal data processed may include: voice recordings of coaching sessions (audio uploads), and any personal information inadvertently present in transcripts despite the anonymisation requirement. Data subjects are the coaching clients whose sessions you submit.
Evaluation reports are retained in your account until you delete them or delete your account. Audio files are not stored after processing — they are discarded immediately after the evaluation is generated. On account deletion, all reports are permanently deleted. Billing records are retained as required by applicable law (see Privacy Policy).
The Processor shall:
The Processor currently engages the following sub-processors. Where they are located outside the EU/EEA, transfers are carried out under Standard Contractual Clauses (SCCs) approved by the European Commission.
You are solely responsible for:
Calibrate operates on a credit system. Each evaluation report consumes one credit. Free accounts receive 1 credit upon registration, limited to a Summary report (4 sections). Additional credits and the Full report (8 sections) are available through paid plans.
The Calibrate platform, including its design, prompts, and evaluation framework, is owned by Leading srl STP. You retain ownership of any transcripts or audio you upload. You grant us a limited licence to process that content solely for the purpose of providing the service.
Evaluation reports generated by Calibrate are provided to you for your personal and professional use. You may share reports with coaching clients, supervisors, or within your organisation. You may not republish or commercialise reports in a way that implies they represent official ICF assessments.
We aim to keep Calibrate available at all times but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features at any time. For material changes affecting paid subscribers, we will provide at least 30 days' notice.
AI model outputs are inherently probabilistic. We do not warrant that any evaluation will be accurate, complete, or consistent across sessions. Human review and professional judgement should always accompany AI-generated assessments.
To the maximum extent permitted by applicable law, Leading srl STP shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of Calibrate, including but not limited to damages resulting from reliance on AI-generated evaluations, loss of credentials, or loss of professional standing.
Our total aggregate liability for any claim arising under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.
Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms.
You may delete your account at any time from the Account settings within the app. We may suspend or terminate your account if you violate these Terms, with or without notice depending on the severity of the breach.
On termination, your access to the service ends immediately. Evaluation reports stored in your account will be deleted. Billing records required by law are retained as described in the Privacy Policy.
These Terms are governed by the laws of Italy. Any dispute arising from these Terms or your use of Calibrate shall be subject to the exclusive jurisdiction of the courts of Milan (MI), Italy, except where mandatory consumer protection law in your country of residence provides otherwise.
We may update these Terms from time to time. We will notify registered users by email for material changes and update the "Last updated" date above. Continued use of Calibrate after changes take effect constitutes acceptance of the revised Terms.